Gamdom Casino Privacy Policy
At Gamdom Casino, we are committed to protecting your personal information and ensuring full transparency about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the personal data we process when you access and use our platform at gamdom.com. By continuing to use our services, you acknowledge that you have read and understood the terms described below. If you have any questions, please contact us at support@gamdom.com.
Who We Are
Our Gamdom Casino platform is operated by Moon Revolution Limitada, a limited liability company incorporated under the laws of Costa Rica, registration number 3-102-903008, with its registered address at n. 400, La Ceiba Street, San Rafael district, County of Escazu, San José, Costa Rica. We hold a valid gaming licence (ALSI-152406043-FI) issued by the Government of the Autonomous Island of Anjouan, Union of Comoros. As the data controller, we are responsible for your personal information and how it is handled across all our services.
Information We Collect
When you register a Gamdom login or interact with our platform, we may collect the following categories of personal data:
Information You Provide Directly
- Full name, date of birth, and country of residence
- Email address, username, and account password
- Payment details, including cryptocurrency wallet addresses or bank account information
- Identity verification documents submitted during KYC procedures
- Communications you send us via live chat or email
- Any Gamdom promo code, Gamdom referral code, or Gamdom affiliate code you enter at registration
Information We Collect Automatically
- IP address, browser type, and device information
- Gamdom casino games activity, wagering history, and session data
- Log files and transaction records associated with your account
- Data collected through cookies and similar tracking technologies
- Usage patterns across our desktop and Gamdom casino mobile app
How We Use Your Information
At Gamdom Casino, we use the personal data we collect for the following legitimate purposes:
- To create and manage your account and verify your identity in compliance with applicable regulations
- To process deposits and withdrawals, including cryptocurrency transactions in BTC, ETH, USDT, and other supported coins
- To administer our Rewards 2.0 loyalty programme, rakeback, cashback, and tier-based bonuses
- To apply and track your Gamdom bonus, Gamdom free spins, and any active Gamdom promo codes
- To operate leaderboards such as King of the Hill and manage prize pool distributions
- To send you service communications, promotional offers, and updates about Gamdom slots and sportsbook promotions, where you have consented
- To detect and prevent fraud, money laundering, and other prohibited activities
- To comply with our legal obligations under our gaming licence
- To improve our platform, including the Gamdom app experience across all devices
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity — to fulfil our obligations when you use our services
- Legal obligation — to comply with anti-money laundering, KYC, and licensing requirements
- Legitimate interests — to prevent fraud, improve security, and enhance your gaming experience
- Consent — for marketing communications and the use of non-essential cookies, which you may withdraw at any time
Cookies and Tracking Technologies
Our Gamdom Casino platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our services are used. We use essential cookies to keep the platform functional, as well as analytical and marketing cookies that help us understand how players engage with our Gamdom casino games and sportsbook. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our site.
Sharing Your Information
We do not sell your personal data to third parties. However, at Gamdom Casino, we may share your information with:
- Game providers (including Pragmatic Play, NetEnt, Hacksaw Gaming, and 60+ other studios) to the extent necessary to deliver their content
- Payment processors and cryptocurrency network partners involved in handling your transactions
- Identity verification and KYC service providers
- Regulatory authorities and law enforcement agencies when legally required
- Our affiliate and referral programme partners when a valid Gamdom affiliate code has been used
- Analytics and technical service providers who help us maintain and improve our platform
All third parties we engage are required to process your data securely and only for the purposes we specify.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations. In most cases, this means we keep your records for a minimum of five years following account closure. When we no longer need your data, we securely delete or anonymise it in accordance with our internal data retention procedures.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by Gamdom Casino:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data, subject to our legal obligations
- The right to object to or restrict certain types of processing
- The right to data portability in a structured, machine-readable format
- The right to withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@gamdom.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.
Security of Your Data
We take the security of your personal information seriously. Our Gamdom Casino infrastructure employs industry-standard encryption, firewalls, and secure server environments to protect your data against unauthorised access, alteration, or disclosure. All payment methods must be registered in your own name — third-party accounts are strictly prohibited — and our KYC process is designed to verify this at every stage.
International Data Transfers
As an internationally operating platform, we may transfer your personal data to countries outside your own jurisdiction. When we do so, we ensure that appropriate safeguards are in place to protect your information, consistent with the requirements of applicable privacy legislation. By using our services, you acknowledge that your data may be processed in Costa Rica or other countries where we or our service providers operate.
Restricted Territories
Our services are not available in a number of jurisdictions, including the United States, the United Kingdom, Germany, France, Australia, and other listed restricted countries. We do not knowingly collect data from individuals residing in those territories. If you believe your data has been collected in error, please contact us immediately at support@gamdom.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of Gamdom Casino after any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out to our team. You can contact us by email at support@gamdom.com or via our 24/7 live chat, where our support team typically responds within approximately 10 minutes. We are here to help and take your privacy seriously.
Content updated: July 21, 2026